Case studies
How the systems were actually built.
Architectural breakdowns of real Bishop Systems builds: legacy modernization, workflow automation and API integrations, with the stack, security model and measured results.
Home services and protection plans
Wrapping a legacy field-service platform in a modern integration layer
A multi-system operation ran billing, dispatch, inventory and CRM in four products that never talked to each other. We put one serverless integration layer in front of all of them instead of replacing any.
~10 min re-keying removed per new member · 5 tasks automated
Legacy modernizationAPI integrationServerless
- 119
- Serverless functions in production
- 1,600+
- Automated tests on the integration layer
- 9
- Third-party systems unified
- 0
- Systems ripped out
Property protection
From IoT leak sensor to automatic shut-off and a booked technician
Water sensors and smart valves in members' homes, wired to the dispatch system so a leak closes the valve, alerts the member and opens a work order, with interlocks so a valve never closes on the wrong home.
4 to 0 manual steps per leak event · 5 tasks automated
Workflow automationIoTEvent-driven
- 3
- Interlocks before any valve can close
- 1
- Event path from sensor to work order
- Logged
- Every event, with the decision and the reason
- Per home
- Consent and arming, never global
Subscription services
Making the payment processor the source of truth for recurring revenue
Recurring revenue was being reported from an internal table that had drifted from what customers actually paid. We rebuilt the sync around payment events and found the dashboard overstated revenue by 35%.
Monthly to 0 hand reconciliations · 4 tasks automated
Data syncStripeReconciliation
- 35%
- Overstatement found in reported recurring revenue
- 1
- Source of truth (the processor), down from two
- Auto
- Member record created on first recurring payment
- 0
- Mutations allowed on a paid invoice
Field service operations
An event contract between the app and the CRM, so message copy never needs a deploy
Every customer text used to be hard-coded in the application. We split the system in two: the app emits a fixed catalog of business events, and the CRM owns every message, its timing and its opt-outs.
Days to minutes turnaround on a copy change · 4 tasks automated
Workflow automationEvent-drivenCRM integration
- 13
- Business events in a frozen catalog
- 1
- Outbound emitter for the whole app
- 500
- Event keys held for de-duplication
- 0
- Deploys needed to change a message
Digital products and memberships
Closing the gap between a successful payment and a provisioned customer
Customers were paying and receiving nothing because most payment links carried no product metadata. We audited every link, rebuilt provisioning around the payment webhook and added a safety net for anything unrecognized.
~10 min manual provisioning removed per sale · 4 tasks automated
StripeProvisioningAudit
- 85
- Live payment links audited
- 82
- Carried no product metadata
- 2
- Paid customers found unprovisioned
- 0
- Payments that can now land unseen
Marketing operations
Turning a two-hour manual audit into a three-second report
A repeatable audit of how AI search engines see a business: crawler access tested by real requests, structured data, identity signals and quotability, rendered to a client-ready PDF from one command.
~2 hrs to 3 s per audit · 4 tasks automated
AutomationReportingAI search
- ~3 s
- From URL to a 3-page PDF
- 5
- AI crawlers tested with real requests
- 4
- Weighted scoring dimensions
- 100%
- Of figures traceable to a check
Medical aesthetics
A bilingual speed-to-lead system that answers in the customer's language within seconds
Leads from Facebook forms get an immediate text, follow-up and booking prompts in English or Spanish, mirroring the language the customer replies in, inside legal sending hours and at a third of the Spanish SMS cost.
~5 min staff time removed per lead · 4 tasks automated
Workflow automationSMSBilingual
- Seconds
- Lead to first text, by design
- 2
- Languages in one thread
- ~3x
- Cheaper Spanish SMS segments
- 8am to 9pm
- Enforced sending window
Next step
Tell us which system is slowing you down.
A 15 to 20 minute scoping call. If it is a fit, scope, price and timeline follow in writing.